Return Policy

  1. Eligibility for Returns:

    • We accept returns within 30 days of the purchase date.
    • To be eligible for a return, the item must be unused and in the same condition as you received it. It must also be in the original packaging.

  2. Initiating a Return:

    • To initiate a return, please contact our customer service team at jingbaka@outlook.com to request a return authorization (RA) number.
    • Once you have received your RA number, please securely package the item(s) and include the RA number on the package.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
    • We recommend using a trackable shipping service and purchasing shipping insurance for your return shipment.

  4. Refund Process:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

  5. Exchanges:

    • If you need to exchange an item for a different size or color, please contact our customer service team for assistance.
    • Exchanges are subject to product availability.

  6. Non-Returnable Items:

    • Certain types of items cannot be returned, such as perishable goods, personalized items, and gift cards.

  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately at jingbaka@outlook.com. We will arrange for a replacement or refund as soon as possible.

  8. Contact Us:

    • If you have any questions about our return policy, please contact our customer service team at jingbaka@outlook.com for assistance.